Terms

Last updated: 11 November 2026.

Lothian Home Services (5 South Charlotte Street, Edinburgh, United Kingdom) contracts with you directly for the work, gives a written quote before it starts, and arranges suitably qualified tradespeople to carry it out.

Quotes and contracts

Every job is quoted in writing before work starts. The quote sets out the work, the price and the payment terms, and forms the contract between you and us.

Your right to cancel

If you contract with us at a distance, such as by phone or online, you normally have 14 days to cancel. Work will not start within that period unless you ask us to, and if you do, you pay for work done up to cancellation.

Gas work

Gas work is carried out only by Gas Safe registered engineers.

Complaints

If something is wrong, contact us at [email protected] or 07926 016210 and we will respond promptly. If we cannot resolve it, you can use alternative dispute resolution, and your statutory rights are not affected.