Privacy policy

Last updated: 11 November 2026.

Data controller: Lothian Home Services, 5 South Charlotte Street, Edinburgh, United Kingdom. Contact: [email protected].

What we collect

Name, email, phone, postcode, job details and contact preference, submitted through our form.

Why we use it

To respond to your enquiry, prepare a quote and arrange the work (steps before a contract, and performance of it), and to keep records.

Who we share it with

The tradesperson assigned to your job, and providers who host our website and email. We do not sell your data.

Retention and your rights

Enquiries that do not lead to work are deleted after 12 months. Records of work we carry out (quotes, contracts, invoices) are kept for 6 years for legal and tax purposes. You can request access, correction or deletion, and complain to the ICO (ico.org.uk).